Type of business.Ī business's BBB rating is lowered if, in BBB's opinion, the business is a type of business that raises marketplace concerns or is believed to operate in violation of the law. If BBB cannot reliably determine business size, it will consider the business to fall within BBB's smallest size category. Older resolved complaints have less of an impact on the rating than newer complaints.īBB analysis of a business's complaint history generally takes into account the business's size if BBB has reliable information to establish its size. If complaints have been filed, whether in BBB's opinion the business failed to resolve the underlying cause(s) of a pattern of complaints.If complaints have been filed, whether in BBB's opinion the business made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution.If complaints have been filed, whether in BBB's opinion the business resolved the complaints in a timely manner to the customer's satisfaction.If complaints have been filed, whether in BBB's opinion the business appropriately responded to them.Number of complaints filed with BBB against the business.The BBB rating takes into account the following information with respect to closed complaints that relate to a business's marketplace activities: RATING ELEMENTSīBB ratings are based on information in BBB files with respect to the following factors: 1. BBB recommends that consumers consider a business's BBB rating in addition to all other available information about the business.Ĭustomer Reviews are not used in the calculation of the BBB Letter Grade Rating. In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the business's file.īBB Business Profiles generally explain the most significant factors that raise or lower a business's rating.īBB ratings are not a guarantee of a business's reliability or performance. BBB seeks and uses information directly from businesses and from public data sources.īBB assigns ratings from A+ (highest) to F (lowest). The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers.
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